Terms & Conditions
These terms govern use of the Pramaan platform. They apply both to retailers who hold an account and to customers whose purchases are registered through it.
1. Acceptance of terms
By accessing or using Pramaan (the “Platform”), you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
2. What the Platform does
Pramaan gives retailers tools to register the products they sell against a unique identifier, maintain warranty and ownership records for their customers, issue and verify warranty information, and message those customers over the WhatsApp Business Platform.
Pramaan is software. We do not manufacture, sell, distribute, or inspect any product registered on the Platform, and we are not a party to the sale between a retailer and their customer.
3. Eligibility
You must be at least 18 years old to use the Platform. By using it you confirm you are legally capable of entering into a binding agreement, and that where you act for a business you are authorised to do so.
4. Retailer accounts
Retailers are responsible for the accuracy of the records they create, for the conduct of every staff member they grant access to, and for keeping their login credentials confidential. You must tell us promptly if you believe an account has been compromised.
5. Retailer obligations for WhatsApp messaging
Messaging is delivered through the WhatsApp Business Platform, and retailers who use it agree to the following.
- Message only customers who have given you permission to contact them, and be able to show how that permission was obtained.
- Honour opt-out requests promptly. A customer who asks to stop receiving messages must not be messaged again.
- Comply with the WhatsApp Business Messaging Policy and Commerce Policy, including the restrictions on what may be sold or promoted.
- Do not send unsolicited bulk messaging, misleading content, or anything unlawful.
We may suspend messaging for a retailer who breaches these obligations, without notice where the breach is serious. Meta may also independently restrict or disable messaging, and we cannot override that.
6. Customer data and your responsibilities
A retailer decides what customer data to collect and remains responsible for having a lawful basis to collect and use it. Pramaan processes that data on the retailer’s behalf, as described in our Privacy Policy.
Customer data belonging to one retailer is not shared with any other retailer.
7. Warranty disclaimer
Warranty records reflect information supplied by retailers and brands. Pramaan does not verify, underwrite, or guarantee any warranty, nor the authenticity or quality of any product. Warranty claims are settled between the customer and the retailer or brand.
The Platform is provided on an “as is” basis. We do not warrant that it will be uninterrupted or error free.
8. Acceptable use
You may not misuse the Platform, attempt to access data belonging to another retailer, probe or interfere with its security, use it to break the law, or use automated means to extract data at scale.
9. Intellectual property
The Platform, its software, and its content are owned by Pramaan. You may not copy, distribute, modify, or create derivative works from any part of it without our written permission. Data you enter remains yours.
10. Third-party services
The Platform depends on third-party services, including Meta’s WhatsApp Business Platform and our cloud infrastructure providers. Their availability and their own terms are outside our control, and we are not liable for their failures or changes.
11. Limitation of liability
Pramaan is not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from use of the Platform. Our total liability is limited to the extent permitted by applicable law.
12. Indemnification
You agree to indemnify and hold Pramaan harmless from claims arising out of your misuse of the Platform, your breach of these Terms, or your handling of customer data in breach of applicable law.
13. Suspension and termination
We may suspend or terminate access where these Terms are breached or where continued use would put the Platform or its users at risk. A retailer may close their account at any time; deletion of data afterwards is handled as described on our data deletion page.
14. Governing law
These Terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts of India.
15. Changes to these terms
We may update these Terms. Continued use of the Platform after a change takes effect constitutes acceptance of the revised Terms.
16. Contact
Questions or grievances: tech@pramaan.ind.in