Data Deletion
You can ask us to delete the personal data we hold about you at any time, and we will do it. This page explains exactly how to make that request and what happens afterwards.
How to request deletion
Email tech@pramaan.ind.in with the subject line “Data deletion request”, and include:
- the phone number or email address your records are held under; and
- if you know it, the name of the shop where you bought the product.
Send it from the email address linked to your account where possible. If you only have a phone number on file, say so and we will verify you another way before deleting anything.
We confirm receipt within 5 working days and complete the deletion within 30 days.
If you are a customer
Deleting your data removes your customer record, your product registrations and warranty records, and your WhatsApp conversation history with the retailer.
Please note that deleting your warranty record ends your ability to prove that warranty through Pramaan. If your warranty is still running, you may want to download or photograph your warranty certificate first, or ask the retailer to keep a copy elsewhere.
If you only want to stop receiving messages rather than delete everything, you do not need this process — reply to any WhatsApp message asking to stop, and the retailer will not be able to message you again.
If you are a retailer
Closing a retailer account removes your business profile, staff logins, product catalogue, customer records, and message history, and disconnects your WhatsApp Business Account from Pramaan. Disconnecting does not delete your WhatsApp Business Account itself, which remains yours and is managed through Meta.
Because your customers’ records are deleted along with your account, export anything you need to keep before making the request.
What we may need to keep
We may retain a limited amount of data after a deletion request where the law requires it — for example transaction records needed for tax or accounting purposes, or information we must preserve in connection with a legal claim. Anything retained on this basis is kept only for as long as required and is not used for any other purpose.
Backups are rotated on a fixed schedule. Data already deleted from the live system may persist in backups until those expire, after which it is gone.
Questions
If you are unsure whether we hold data about you, ask — email tech@pramaan.ind.in and we will tell you. See our Privacy Policy for the full picture of what we collect and why.